Frequently Asked Questions

How do I rent a Unit?
You can rent a unit by coming to the Suncrest Mini Storage. Please park in the parking spaces across from the managers Office. Come into the office and someone will assist you in selecting a unit. After choosing a unit, you will be asked to read and sign a lease. After paying for the unit, you will be assigned a code to open the small access gate. Rentals are on a monthly basis.

What features do you offer?
All of our units are on ground level, and easily accessible. While most units have a slide up/down door that is accessible from the outside, we have some small 5 x 5 or 5 x 10's that are located in a "hallway". These hallways require a key from the manager to access.

In most cases, depending on the size of your vehicle, you may drive your vehicle up to the unit. We do not offer air conditioned or temperature controlled units.

Can I see an actual unit before I rent it?
Yes. If the unit is far away, the manager will offer to transport you to the location in a golf cart or electric vehicle.

Do you have a Web Site Map I can see?
Yes. Go to our "Location" page. You will see a link to a PDF file that you can download, view, and print.

What forms of payment do you accept?
Cash, Check, Money Order, Visa and MasterCard.

What kind of identification do I need to rent a unit?
You need an original state issued Photo ID with current address and telephone number. Usually a Drivers License is used for identification purposes. You need to be at least age 18 to rent a unit.

Can I reserve a unit from out of state?
Yes. We need your name and a credit card. The Rental Agreement will be filled out when you arrive in person. Only the person named on the credit card may sign the Rental Agreement.

What size unit will I need for a two bedroom house?
It can be tricky to estimate just how large a unit you will need. The manager can help narrow down your choices by asking some basic questions. If in doubt, chose a unit larger than what you expect to need. You may transfer to a smaller or larger unit at a later time without having to pay a new administration fee.

For an enlarged view that can be printed, click here

What are your gate hours?
We have 4 categories of access.

• 8:30 a.m. to 5 p.m. (Our regular Manager Office Hours)
• 24 hour access
• 7 a.m. to 7 p.m.
• 5 a.m. to 8 p.m.

Most tenants will have access from 7 a.m. to 7 p.m. The 5 x 5 and 10 x 5 corner lockers have 8:30 a.m. to 5 p.m. access only. You need a key from the manager to gain access to the lockers. 24 hour access and 5 a.m. to 8 p.m. are reserved, and not available to the general public. The gates are closed during major holidays. If you are unsure if you will be able to get in, please call the manager during office hours beforehand.

Where are your gates located?
We have 2 main gates that face Peoria Avenue. The "small" gate is for most vehicles and is opened by the manager or by entering your code into a computer keypad. The "large" gate is for all vehicles to exit, and for large vehicles like moving vans to enter. We also have a 3rd gate that is meant for very large vehicles in the rear of the Mini Storage facing 75th Avenue.

What are your gate Rules?
Only passenger and other vehicles under 6 feet in height may use the small entrance gate. Always WAIT until the gate is fully open before proceeding through it. Larger vehicles (moving vans, etc.) must be let in through the large main gate by the manager. The 75th Avenue gate is only opened by the manager.

Do you provide insurance?
No. You must obtain your own insurance. While it is not a requirement, we strongly suggest that you have insurance. Free brochures are available in the office from independant companies that offer insurance for your convenience. We also suggest that you make a list of the items that you store in the unit. Taking photographs of your belongings is also very helpful.

What is the best way to store items?
As with any storage situation, you should keep your items from coming in direct contact with the floor. Boxes and other storage items should be placed on wood palettes or other suitable material. Plastic bags and covers can be used to keep dust out of storage items. NEVER store anything flammable, corrosive, or toxic.

Do I need a lock?
Yes. A hardened steel disc lock is available for purchase at very reasonable cost or you may provide your own suitable lock.

When will my payment be due each month?
If you move in on the 5th of the month, then your payment is always due on the 5th of the following months. Your anniversary date is the 5th of the month.

When am I considered late?
You are late the day after your anniversary date. If your anniversary date is the 5th of the month, then you are late on the 6th day of the month. Please pay on time to avoid any late charges.

Proration and early Move-Out:
We will prorate and refund only that portion of the rent that you used if you move out within the first 10 days of your anniversary move in date. The Administration charge is not refundable.

Do I need to clean up my unit when I move-out?
Absolutely. You need to leave the unit in as good condition as it was rented to you. If something is spilled or damaged, please let our manager know so that we may advise you or help you in cleaning it up, or with repair. A cleaning fee may be charged to your account if the manager deems it necessary.

What do I need to do when I move out?
You need to fill out a "Move Out" form as soon as you know you will be leaving. This form notifies the manager in writing and prevents monthly rent charges from being placed on your account. When you do move out, please leave the unit empty and clean. Simply removing your possessions and removing the lock does not constitute a move out.

Can I use the dumpster onsite?
With the permission of the manager, you may deposit small amounts of clean trash (like paper) in the dumpster. If you have large items like furniture you will need to haul them to the city dump for disposal. Please ask first.

Am I allowed to give out my password to people not on my contact list?
NO. When you rent a unit you will be asked for those people who may have permission to gain access to your unit. If a person is not on the contact list then they will not be allowed on the property. The renter is responsible for the actions of the person they designate with permission to enter.

What other services do you offer?
We have Notary and Fax services. Click here to see pricing. We also sell disc locks. We do not sell boxes or moving equipment.

Suncrest Mini Storage reserves the right to change or modify without notice the topics addressed in the Frequently Asked Questions - FAQ section of this webpage. This FAQ does not constitute a contract, and is for general information only.